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A great buy
I needed a new PC for my photography course at university. I have absolutely no idea how computers w ...
(read more)
By Rebecca Meyer |
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| Delivery, Returns & Warranty |
- PCs are shipped to locations within the UK only. As PCs are custom built after the customer has placed their order, we allow 7-10 working days for standard delivery unless otherwise stated. This allows for any extra hardware to be ordered and the PC to be fully built and tested.
- Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Custocomp cannot guarantee that every hardware product is 100% compatible with every software product available.
- Returning Faulty Goods - Please be sure returned goods are faulty and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods please contact us via telephone or e-mail.
- Only Return Faulty Item(s). Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Distance Selling Regulations (2000).
- Completeness of Returned Item(s). Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small.
- Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided. For full details on the warranty supplied please take a look at our Terms & Conditions.
- Packaging. Returned items should be packaged properly and shipped in a plain outer box.
- Testing . All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by Custocomp technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.
- Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must contact Custocomp via telephone or email giving details of the goods ordered and date received. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Custocomp at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Custocomp will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Custocomp may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to the address Custocomp Ltd, 59 Preston Road, Hockley, Birmingham, B184PL, United Kingdom.
- You do not have the right to cancel the contract if the order is for a custom built PC (i.e. built to customers specification), these are built to the specifically for the customer and as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.
- All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. For full details on the warranty supplied please take a look at our Terms & Conditions.
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